Improving Discharge Communication in the Emergency Department Through Information Structuring
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|ClinicalTrials.gov Identifier: NCT02468869|
Recruitment Status : Completed
First Posted : June 11, 2015
Last Update Posted : October 23, 2018
|Condition or disease||Intervention/treatment||Phase|
|Information Structuring Skills Empathy Skills||Behavioral: Communication skills training "empathy skills" Behavioral: Communication skills training "information structuring skills"||Not Applicable|
|Study Type :||Interventional (Clinical Trial)|
|Actual Enrollment :||196 participants|
|Intervention Model:||Parallel Assignment|
|Primary Purpose:||Health Services Research|
|Official Title:||Improving Discharge Communication in the Emergency Department Through Information Structuring: A Cluster Randomized Controlled Trial|
|Actual Study Start Date :||April 2015|
|Actual Primary Completion Date :||April 2017|
|Actual Study Completion Date :||April 2017|
Experimental: Information structuring skills training
Physicians received a communication skills training focusing on information structuring with the so-called book metaphor for a structured discharge communication with the patient.
Behavioral: Communication skills training "information structuring skills"
Active Comparator: Empathy skills training
Physicians received a communication skills training focusing on empathy skills with the acronym NURSE for an empathetic discharge communication with the patient.
Behavioral: Communication skills training "empathy skills"
- Patients' recall of the information provided during discharge communication [ Time Frame: 3 times: immediately after discharge, one week after discharge, one month after discharge ]
- Adherence to recommendations [ Time Frame: 2 times: one week and one month after discharge ]
- Patient satisfaction in four dimensions [ Time Frame: Immediately after discharge ](1) comprehension, (2) structuredness (3) recommendation of the physician to family and friends (4) informativeness
To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.
Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT02468869
|University Hospital Basel, Emergency Department|
|Basel, Baselstadt, Switzerland, 4031|
|Principal Investigator:||Roland Bingisser, Prof. Dr.||University Hospital, Basel, Switzerland|