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Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest (STAT911)

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ClinicalTrials.gov Identifier: NCT01972087
Recruitment Status : Completed
First Posted : October 30, 2013
Last Update Posted : November 9, 2016
Sponsor:
Collaborator:
Agency for Healthcare Research and Quality (AHRQ)
Information provided by (Responsible Party):
Hendrika Meischke, University of Washington

Brief Summary:
This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.

Condition or disease Intervention/treatment Phase
Cardiac Arrest Behavioral: Telephone simulation training Not Applicable

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Study Type : Interventional  (Clinical Trial)
Actual Enrollment : 157 participants
Allocation: Randomized
Intervention Model: Single Group Assignment
Masking: None (Open Label)
Primary Purpose: Health Services Research
Official Title: Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest
Study Start Date : September 2013
Actual Primary Completion Date : July 2016
Actual Study Completion Date : July 2016

Resource links provided by the National Library of Medicine

MedlinePlus related topics: Cardiac Arrest

Arm Intervention/treatment
No Intervention: Control
Participants randomized to the control arm receive no telephone simulation training.
Experimental: Simulation Training
Participants randomized to the intervention arm receive telephone simulation training.
Behavioral: Telephone simulation training
The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls.




Primary Outcome Measures :
  1. Change in elapsed seconds from call answer to start of telephone-cardiopulmonary resuscitation (T-CPR) instructions in cardiac arrest calls in simulations and in actual calls. [ Time Frame: Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months. ]

Secondary Outcome Measures :
  1. Change in proportion of calls with querying behaviors compliant with the "all-callers" interviewing protocol. [ Time Frame: Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months. ]


Information from the National Library of Medicine

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Ages Eligible for Study:   18 Years and older   (Adult, Older Adult)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes
Criteria

Inclusion Criteria: 9-1-1 call-center call receivers. -

Exclusion Criteria:

-


Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT01972087


Sponsors and Collaborators
University of Washington
Agency for Healthcare Research and Quality (AHRQ)
Investigators
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Principal Investigator: Hendrika Meischke, PhD University of Washington

Publications automatically indexed to this study by ClinicalTrials.gov Identifier (NCT Number):
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Responsible Party: Hendrika Meischke, Professor, University of Washington
ClinicalTrials.gov Identifier: NCT01972087     History of Changes
Other Study ID Numbers: 44640-EJ
5R18HS021658-02 ( U.S. AHRQ Grant/Contract )
First Posted: October 30, 2013    Key Record Dates
Last Update Posted: November 9, 2016
Last Verified: November 2016

Additional relevant MeSH terms:
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Heart Arrest
Heart Diseases
Cardiovascular Diseases