Improving Diabetes Care and Outcomes on the South Side of Chicago
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ClinicalTrials.gov Identifier: NCT01087073 |
Recruitment Status : Unknown
Verified August 2016 by University of Chicago.
Recruitment status was: Active, not recruiting
First Posted : March 15, 2010
Last Update Posted : August 26, 2016
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Condition or disease | Intervention/treatment | Phase |
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Diabetes Mellitus | Behavioral: Patient Activation Behavioral: Provider Training Behavioral: Quality Improvement Behavioral: Community Outreach | Not Applicable |
This multifactorial intervention contains four overlapping core components reflecting key elements of the Chronic Care Model.This model identifies patients, practice teams, the community, and health systems as four necessary elements in the successful management of chronic diseases such as diabetes. Six health centers (two academic center clinics affiliated with the University of Chicago and four FQHCs) are part of the intervention. Researchers at the University of Chicago received grant funding from the Merck Company Foundation's Alliance to Reduce Disparities in Diabetes and the National Institutes of Health to implement and evaluate the intervention.
The research and implementation team includes faculty and staff members with expertise in quality improvement, behavioral change, community outreach, patient education, and research methods.
The intervention has four main components:
- Patient Activation: We hold culturally tailored, 10-week patient education classes that combine culturally tailored patient education with training in shared decision-making skills to empower patients to be proactive in their diabetes self-management.
- Provider Training: We provide educational workshops for provider, clinical, and non-clinical staff at our six intervention clinics on patient-centered communication, cultural competency, behavior change counseling, and shared decision making.
- Quality Improvement: Our team facilitates quality improvement (QI) programs redesigning clinic operations to improve care for diabetes patients. QI initiatives have included instituting group visits, patient medication cards, peer support groups, flow sheets, nurse case management, and patient registries. New initiatives include improving access and tracking of specialists visits through EMR, employing community health workers/patient navigators, coordinating care, and implementing other team-based care initiatives. We also perform a cost/benefits analysis of intervention implementation from the business case perspective of the outpatient clinics and determine the major barriers and solutions to successfully implement and sustain the project at each location.
- Community Outreach: We collaborate with existing community resources to create sustainable collaborations that support diabetes patients outside of the health care system and promote nutrition and a healthy lifestyle. We collaborate with grocery stores, food pantries, the Chicago Park District, farmers markets, media outlets, grocery stores and other community-based organizations.
Study Type : | Interventional (Clinical Trial) |
Estimated Enrollment : | 5000 participants |
Allocation: | Non-Randomized |
Intervention Model: | Single Group Assignment |
Masking: | None (Open Label) |
Primary Purpose: | Treatment |
Official Title: | Improving Diabetes Care and Outcomes on the South Side of Chicago |
Study Start Date : | January 2009 |
Actual Primary Completion Date : | December 2015 |
Estimated Study Completion Date : | December 2017 |
Arm | Intervention/treatment |
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Experimental: Patient Activation
Patient knowledge in diabetes self-management behaviors and clinical measures (HbA1c, LDL, HDL, BMI, BP) are tracked at baseline, 10-weeks (post-program), 3 months (post-program) and 6 months (post-program).
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Behavioral: Patient Activation
Culturally tailored patient activation training classes providing education and communication strategies to empower patients to be proactive in their diabetes self-management behavior. Participants attend a 10 week interactive class. Diabetes support groups after the completion of these classes help patient maintain self-management and adherence to healthy behaviors.
Other Name: Patient Education |
Experimental: Provider Training Evaluation
Pre-post surveys are conducted at each training session to assess overall satisfaction with the curriculum, knowledge of SDM, and understanding of techniques to promote its use in the healthcare setting.
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Behavioral: Provider Training
Provider patient-centered communication training focuses on cultural competency and communication skills training to aid in shared decision-making and tailoring treatment recommendations to the patient's cultural preferences and readiness. Providers attend 4 1-hour monthly modules and one booster workshop 3 months post-class. |
Experimental: Quality Improvement Evaluation
We measure quality improvement efforts through biannual staff experience surveys and one-on-one provider and clinic staff interviews.
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Behavioral: Quality Improvement
Participating clinics participate in quality improvement (QI) programs which aim to redesign clinic operations to improve care for diabetes patients. QI initiatives have included instituting group visits, patient medication cards, peer support groups, flow sheets, nurse case management, and patient registries. New initiatives include improving access and tracking of specialists visits, employing community health workers/patient navigators, coordinating care, and implementing other team-based care initiatives. Provider and clinical staff members from all six project clinics attend collaborative quarterly QI sessions with project staff to discuss improvements in QI efforts, share QI methods among clinic teams, and provide brief training sessions. |
Experimental: Community Outreach Evaluation
Pre-post surveys will be disseminated at nutrition tours (Save-A-Lot, Walgreens, 61st Street Farmers Market) to assess change in knowledge of healthy eating behaviors and proper nutrition. Surveys will also assess participant satisfaction of the tours. Interviews will also be performed with community stakeholders to assess the costs/benefits of the collaboration and overall feedback on involvement. |
Behavioral: Community Outreach
The project collaborates with many community based organizations and resources to reach out to communities at high risk for diabetes on the South Side of Chicago and facilitate diabetes education, particularly in the area of nutrition and physical activity. We provide monthly health education events, nutrition tours, and frequently participate in community-based health fairs and health promotion events. We also work to promote nutrition through the Food Rx program, which utilizes a prescription to link patients at our clinics with nutrition resources on the South Side of Chicago through a coupon that gives discounts towards healthy purchases at participating stores, and have initiated a 10-week fitness program to promote physical activity among minority patients with diabetes.
Other Name: Community Partnerships |
No Intervention: Global Evaluation of the Intervention
A chart review will be performed in order to evaluate our intervention to improve diabetes processes of care and clinical outcomes among our target population. Chart abstractions will be performed on medical records obtained from our six intervention clinics. In addition, chart abstractions from two University of Illinois at Chicago clinics and three FQHCs located on the West Side of Chicago will serve as control data.100 charts will be randomly selected from each clinic per year of the intervention. The chart review will contain charts from adult diabetes patients over a seven year period that matches the duration of the Improving Diabetes project.
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- HbA1c [ Time Frame: Baseline data will be collected at the end of 1st year; follow-up data will be collected from years 2-7. ]Chart audit will be conducted on 100 randomly selected diabetes patients meeting the age inclusion criteria (age 18 years and older). Will also be collected from patients in the patient activation component.
- Blood pressure [ Time Frame: Baseline data will be collected at the end of 1st year; follow-up data will be collected from years 2-7. ]Chart audit will be conducted on 100 randomly selected diabetes patients meeting the age inclusion criteria (age 18 years and older). Will also be collected from patients in the patient activation component.
- Lipids (HDL, LDL, total cholesterol, triglycerides) [ Time Frame: Baseline data will be collected at the end of 1st year; follow-up data will be collected from years 2-7. ]Chart audit will be conducted on 100 randomly selected diabetes patients meeting the age inclusion criteria (age 18 years and older). Will also be collected from patients in the patient activation component.
- Processes of care [ Time Frame: Baseline data will be collected at the end of 1st year; follow-up data will be collected from years 2-7. ]
Chart audit will be conducted on 100 randomly selected diabetes patients meeting the age inclusion criteria (age 18 years and older).
Annual Processes of Care:
At least 1 HbA1c, Lipid assessment, Microalbumin assessment, ACE inhibitor or ARB prescribed, Aspirin prescribed, Dental referral, Eye exam or referral, Foot exam or referral, Influenza vaccination, Home glucose monitoring, Dietary counseling or referral, Exercise counseling, Diabetes education

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Ages Eligible for Study: | 18 Years and older (Adult, Older Adult) |
Sexes Eligible for Study: | All |
Accepts Healthy Volunteers: | No |
Inclusion Criteria:
- Patients must have a diabetes diagnosis (ICD-9 codes 250.X) and be age 18 years or older
- Patients must attend one of the participating health centers
Exclusion Criteria:
- Gestational diabetes patients

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.
Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT01087073
United States, Illinois | |
ACCESS Grand Boulevard Family Health Center | |
Chicago, Illinois, United States, 60609 | |
Friend Family Health Center | |
Chicago, Illinois, United States, 60615 | |
Chicago Family Health Center | |
Chicago, Illinois, United States, 60617 | |
Kovler Diabetes Center | |
Chicago, Illinois, United States, 60637 | |
University of Chicago, Primary Care Group | |
Chicago, Illinois, United States, 60637 | |
ACCESS Booker Family Health Center | |
Chicago, Illinois, United States, 60653 |
Principal Investigator: | Marshall Chin, MD, MPH | University of Chicago | |
Principal Investigator: | Monica Peek, MD, MPH | University of Chicago |
Publications of Results:
Other Publications:
Responsible Party: | University of Chicago |
ClinicalTrials.gov Identifier: | NCT01087073 |
Other Study ID Numbers: |
16867B (TRACS ID: 40596) R18DK083946 ( U.S. NIH Grant/Contract ) P30DK092949 ( U.S. NIH Grant/Contract ) Alliance to Reduce Disparities ( Other Identifier: Merck Company Foundation ) |
First Posted: | March 15, 2010 Key Record Dates |
Last Update Posted: | August 26, 2016 |
Last Verified: | August 2016 |
Healthcare Disparities Health Care Quality Improvement Shared Decision-Making Patient Education |
Patient Activation Community Outreach Provider Training |
Diabetes Mellitus Glucose Metabolism Disorders Metabolic Diseases Endocrine System Diseases |