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Socioeconomic Profile and Patient Satisfaction Assessment (Satisfaction)

The safety and scientific validity of this study is the responsibility of the study sponsor and investigators. Listing a study does not mean it has been evaluated by the U.S. Federal Government. Read our disclaimer for details. Identifier: NCT00690599
Recruitment Status : Completed
First Posted : June 4, 2008
Last Update Posted : June 4, 2008
Information provided by:
Fortaleza University

Brief Summary:
The aim of the study was to evaluate the socioeconomic patient's profile and their level of satisfaction in the general dental practice clinic. A cross-sectional quantitative study was accomplished with 80 patients assisted at the referred service. A solely-applied questionnaire was used regarding the following aspects: structure and environment, fear and anxiety, reliability, empathy and commitment, resolutivity and quality of the accomplished services. It was observed that the assisted patients' profile consisted predominantly of a female sample (71,2%), that completed the medium learning (31,2%) and/or that didn't finish the fundamental level (26,2%). Moreover 50% of them presented a family income of 1 to 2 minimum salaries and 41,2% were unemployed. As the quality of the rendered technical service, nearly 70% of the users considered it great, as well as the clinic's structure and environment. Regarding the satisfaction with to the received treatment, 76,2% of the interviewees gave the maximum score of 10 and 95% would recommend the attendance to others. It is concluded that the patients are satisfied with the clinical attendance accomplished by the students in the general practice dental clinic at UNIFOR, in what refers to its technical and functional quality.

Condition or disease
Satisfaction Dentist-Patient Relations

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Study Type : Observational
Estimated Enrollment : 80 participants
Time Perspective: Retrospective
Official Title: Socioeconomic Profile and Patient Satisfaction Assessment in an Academic Dental General Clinic
Study Start Date : April 2006
Actual Primary Completion Date : May 2006
Actual Study Completion Date : June 2006

Resource links provided by the National Library of Medicine

Information from the National Library of Medicine

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Ages Eligible for Study:   18 Years to 70 Years   (Adult, Older Adult)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   No
Sampling Method:   Probability Sample
Study Population
Patients assisted in the general dental practice clinic at UNIFOR Ceará - Brazil.

Inclusion Criteria:

  • Patient registered in Academic of Information System (SIA),
  • Patient assisted in the general dental clinic,
  • To have 18 years or more or to be parents accompanied,
  • Agree with research participation.

Exclusion Criteria:

  • To be urgency patient,
  • To be the first day of attendance at clinic.

Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its identifier (NCT number): NCT00690599

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Fortaleza University
Fortaleza, Ceará, Brazil, 60811-341
Sponsors and Collaborators
Fortaleza University
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Principal Investigator: Solange K Saito, PhD Fortaleza University

Additional Information:
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Responsible Party: Carlos Antonio Bruno da Silva/ Phd, Universidade de Fortaleza Identifier: NCT00690599    
Other Study ID Numbers: 07-125
First Posted: June 4, 2008    Key Record Dates
Last Update Posted: June 4, 2008
Last Verified: May 2008
Keywords provided by Fortaleza University:
Patient satisfaction
Dentist-Patient relations
Answering services