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Service Development: Assessing Non-attendance Rates in Outpatient Clinics

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ClinicalTrials.gov Identifier: NCT00129649
Recruitment Status : Completed
First Posted : August 12, 2005
Results First Posted : February 5, 2020
Last Update Posted : February 5, 2020
Sponsor:
Information provided by (Responsible Party):
Imperial College London

Brief Summary:
Many studies have shown a high non-attendance rate in hospital outpatient clinics. The investigators have found a non-attendance rate of 25% in their asthma clinics and would like to investigate whether a reminder phone call will improve attendance rates. Patients will be randomised into two groups; one group will receive a reminder phone call one week prior to their hospital consultation and the other group will be managed in the standard manner (i.e. no reminder of any sort). The phone calls will be carried out on a Friday afternoon by a respiratory nurse specialist and a research officer for two asthma clinics based on a Wednesday morning and a Thursday afternoon.

Condition or disease Intervention/treatment Phase
Asthma Sleep Apnea Syndromes Tuberculosis COPD Behavioral: Telephone reminder call Not Applicable

Detailed Description:

Many studies have shown a high non-attendance rate in hospital outpatient clinics. The investigators have found a non-attendance rate of 25% in their asthma clinics and would like to investigate whether a reminder phone call will improve attendance rates. Patients will be randomised into two groups; one group will receive a reminder phone call one week prior to their hospital consultation and the other group will be managed in the standard manner (i.e. no reminder of any sort). The phone calls will be carried out on a Friday afternoon by a respiratory nurse specialist and a research officer for two asthma clinics based on a Wednesday morning and a Thursday afternoon.

To have an 80% chance of detecting a 10% reduction in non-attendance rates (at 5%) 500 patients are required for this study. The rate of non-attendance will be monitored for all the patients in both groups and some demographic information will be recorded for each patient(age, sex, diagnosis and home postcode).

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Study Type : Interventional  (Clinical Trial)
Actual Enrollment : 504 participants
Allocation: Randomized
Intervention Model: Parallel Assignment
Masking: None (Open Label)
Primary Purpose: Health Services Research
Official Title: Service Development: Assessing Non-attendance Rates in Outpatient Clinics
Actual Study Start Date : October 2005
Actual Primary Completion Date : October 2006
Actual Study Completion Date : November 2006

Arm Intervention/treatment
No Intervention: control group
This group received usual care and did not receive a telephone reminder
Active Comparator: telephone reminder group
This group received a telephone reminder for their clinic appointment
Behavioral: Telephone reminder call



Primary Outcome Measures :
  1. Attendance Rates at Respiratory Outpatient Clinics [ Time Frame: after phone call within 1 week ]
    rates of attendance measured for scheduled clinics - attended patients



Information from the National Library of Medicine

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Ages Eligible for Study:   18 Years to 90 Years   (Adult, Older Adult)
Sexes Eligible for Study:   All
Accepts Healthy Volunteers:   Yes
Criteria

Inclusion Criteria:

  • Patients with appointments booked for 2 respiratory outpatient clinics

Exclusion criteria

Patients likely to only need one appointment


Information from the National Library of Medicine

To learn more about this study, you or your doctor may contact the study research staff using the contact information provided by the sponsor.

Please refer to this study by its ClinicalTrials.gov identifier (NCT number): NCT00129649


Locations
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United Kingdom
NHLI Imperial College
London, United Kingdom, W6 8RF
Sponsors and Collaborators
Imperial College London
Investigators
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Principal Investigator: Martyn R Partridge, MD FRCP Imperial College London

Publications of Results:
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Responsible Party: Imperial College London
ClinicalTrials.gov Identifier: NCT00129649    
Other Study ID Numbers: NHLICX3806
First Posted: August 12, 2005    Key Record Dates
Results First Posted: February 5, 2020
Last Update Posted: February 5, 2020
Last Verified: January 2020
Individual Participant Data (IPD) Sharing Statement:
Plan to Share IPD: No

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Studies a U.S. FDA-regulated Drug Product: No
Studies a U.S. FDA-regulated Device Product: No
Keywords provided by Imperial College London:
Telephone reminder
Additional relevant MeSH terms:
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Tuberculosis
Sleep Apnea Syndromes
Apnea
Respiration Disorders
Respiratory Tract Diseases
Sleep Disorders, Intrinsic
Dyssomnias
Sleep Wake Disorders
Nervous System Diseases
Mycobacterium Infections
Actinomycetales Infections
Gram-Positive Bacterial Infections
Bacterial Infections