Effect of Post-discharge Phone Calls on Patient Outcomes

This study has been completed.
Sponsor:
Information provided by (Responsible Party):
Christine Soong, Mount Sinai Hospital, Canada
ClinicalTrials.gov Identifier:
NCT01580774
First received: April 17, 2012
Last updated: June 20, 2013
Last verified: April 2012

April 17, 2012
June 20, 2013
July 2012
March 2013   (final data collection date for primary outcome measure)
Care Transition Measure-3 score (CTM-3) [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
Same as current
Complete list of historical versions of study NCT01580774 on ClinicalTrials.gov Archive Site
  • Hospital readmission [ Time Frame: 30-day post discharge ] [ Designated as safety issue: No ]
  • Emergency department visit [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
  • Patient satisfaction [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
  • Treatment plan adherence [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
  • Outpatient provider follow-up rates [ Time Frame: 30-days post discharge ] [ Designated as safety issue: No ]
Same as current
Not Provided
Not Provided
 
Effect of Post-discharge Phone Calls on Patient Outcomes
Effect of Post-discharge Phone Calls on Patient Outcomes for General Internal Medicine Patients Discharged From a Teaching Hospital.

The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.

Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.

Observational
Observational Model: Case Control
Time Perspective: Prospective
Not Provided
Not Provided
Probability Sample

Study population is patients admitted to a general internal medicine ward.

Patients Discharged From General Internal Medicine.
Not Provided
  • Post-discharge phone call
    All patients in this group will receive a phone call within 72-hours of being discharged from hospital.
  • Usual care (no phone call)
Not Provided

*   Includes publications given by the data provider as well as publications identified by ClinicalTrials.gov Identifier (NCT Number) in Medline.
 
Completed
334
March 2013
March 2013   (final data collection date for primary outcome measure)

Inclusion Criteria:

  • Admission to internal medicine ward
  • Discharged to home
  • Must have telephone access

Exclusion Criteria:

  • Discharged to care facility
  • Lack of telephone access
Both
18 Years and older
No
Contact information is only displayed when the study is recruiting subjects
Canada
 
NCT01580774
MSHCANADA-CSCB
No
Christine Soong, Mount Sinai Hospital, Canada
Mount Sinai Hospital, Canada
Not Provided
Principal Investigator: Christine Soong, MD Mount Sinai Hospital, New York
Mount Sinai Hospital, Canada
April 2012

ICMJE     Data element required by the International Committee of Medical Journal Editors and the World Health Organization ICTRP