Antisocial Behavior on Healthcare Professionals in an Emergency Unit. (PREVURGO)
At the hospital, the attacks against health professionals are becoming commonplace, making working conditions difficult. The ophthalmological emergencies are a perfect testing ground to evaluate the effectiveness of a series of original actions to prevent the occurrence of violence against healthcare workers. The main objective is to measure the impact of an integrated prevention of the occurrence of antisocial behavior or attacks against the healthcare workers.
The prevention program combines five interventions (steps): 1) a computer sorting algorithm and specific screens for calling patients in waiting rooms, 2) a clear signage to direct patients between waiting rooms, treatment rooms and administrative et medical offices, 3) Posts information on the activity of emergency services displayed on screens, in the waiting rooms, 4) a mediator/go-between/conciliator, 5) and a dummy surveillance camera.
This is a time series study with alternating-month periods (4 months alternated for each step).
All patients admitted to the ophthalmological emergency unit of a university hospital located in Lyon, France, are included in the study, from June 2013 to June 2015.
Rudeness/Incivility, Aggression or Violence Against Healthcare Workers in an Ophthalmic Emergencies Unit.
|Study Design:||Time Perspective: Prospective|
|Official Title:||Impact of a Program to Prevent the Risk of Antisocial Behavior and Attacks of Patients or Attendant on Healthcare Workers in an Ophthalmic Emergency Unit.|
- Proportion of patients (or their attendants) who committed a rudeness/incivility or aggression or violence against healthcare workers. [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ] [ Designated as safety issue: No ]When seeking to characterize the violent behavior, three levels of increasing aggressiveness are typically distinguished: a) incivility i.e. the lack of respect for others characterized by relatively mild acts, b) physical or verbal aggression (insults, threats, assault), and c) the violent act.
- Occurrence of antisocial behavior or assaults against other patients or carers attending the ophthalmological emergencies. [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ] [ Designated as safety issue: No ]Proportion of incivility or assaults against other patients or attendant present (number of incivility or assaults on the number of patients admitted to the emergency)
- Waiting times for patients [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ] [ Designated as safety issue: No ]Average waiting times for patients with ophthalmic emergencies before they were taken care of by a doctor.
- Stress of healthcare personnel [ Time Frame: 30 minutes ] [ Designated as safety issue: No ]Stress at work of health personnel engaged in an ophthalmic emergency unit measured by the Karasek questionnaire. 30 mn are necessary to complete the questionnaire.
- Satisfaction of patients [ Time Frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours. ] [ Designated as safety issue: No ]
|Study Start Date:||May 2013|
|Estimated Study Completion Date:||May 2015|
|Estimated Primary Completion Date:||May 2015 (Final data collection date for primary outcome measure)|
|All patients admitted to the ophthalmologic emergency unit.|
|Contact: Carole BURILLON, Pr||472116217 ext +firstname.lastname@example.org|
|Contact: Nassira AMAMRA||472115125 ext +email@example.com|
|Hospices Civils de Lyon - Hôpital Edouard Herriot||Recruiting|
|Lyon, France, 69003|
|Contact: Carole BURILLON, Pr 472116217 ext +33 firstname.lastname@example.org|
|Contact: Nassira Amamra 472115125 ext +33 email@example.com|
|Principal Investigator: Carole BURILLON, Pr|