My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness - Full Text View

Purpose

This is a pilot study for a novel, automated telephone system called "My Coach Connect". The purpose of the study is to evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare. Clients will use this tool to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently. Clients will call in to the system approximately twice a week for a period of four months.

Condition	Intervention
Chronic Mental Illness Major Depression Schizophrenia Bipolar Disorder	Device: My Coach Connect

Study Type:	Interventional
Study Design:	Endpoint Classification: Efficacy Study Intervention Model: Single Group Assignment Masking: Open Label Primary Purpose: Health Services Research
Official Title:	"My Coach Connect": Pilot Under the Partnered Research Center for Quality Care, RHINO 2008-0132

Resource links provided by NLM:

MedlinePlus related topics: Bipolar Disorder Depression Mental Disorders Schizophrenia

U.S. FDA Resources

Further study details as provided by RAND:

Primary Outcome Measures:

Client and provider telephone intervention [ Time Frame: four months ] [ Designated as safety issue: Yes ]
Clients will call in to an automated telephone system twice a week and will answer open-ended questions related to how they are doing. In addition, the system will prompt them to complete an automated SF-12 survey every four weeks to assess their mental and physical health status. The content of the voice messages will be made available to the providers as described above. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. One of the goals of the study is to determine if there is a correlation between the content of the client's messages and their overall health status. To investigate this, we will combine the content of the voice messages with information obtained from the client's medical record including provider observations, assessment, and symptom recording.

Secondary Outcome Measures:

Client and provider survey [ Time Frame: 4 months ] [ Designated as safety issue: No ]
Each client and provider will be asked to complete a brief survey about their expectations, thoughts and experiences while participating in this study. The survey will be conducted at the time of enrollment as well as the time of disenrollment or completion of the study as a comparison.

Other Outcome Measures:

Discussion groups [ Time Frame: 4 months ] [ Designated as safety issue: No ]
To better understand the impact of the tool on participants that use it and how to improve the tool, we will also organize discussion groups that clients and providers will have the opportunity to participate in.

Estimated Enrollment:	160
Study Start Date:	December 2012
Estimated Study Completion Date:	July 2014
Estimated Primary Completion Date:	July 2013 (Final data collection date for primary outcome measure)

Arms	Assigned Interventions
Experimental: My Coach Connect To evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare. Clients will use this tool to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently.	Device: My Coach Connect Clients will call in to the system approximately twice a week for a period of four months. The study will be conducted in two phases. There will be an initial pilot phase where we will seek to enroll approximately 15-20 patients and 2-3 providers. This phase will last approximately two months and the goal will be to assess feasibility and obtain feedback on the tool and surveys to optimize them for this setting. We will begin the main phase of the study approximately one month after the end of the first phase and in that study seek to recruit approximately 150 patients and 5-10 providers from the ROADS program. Clients enrolled in this main phase of the study will enroll for a period of four months. Other Name: MCC

Arms

Assigned Interventions

Experimental: My Coach Connect

To evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare. Clients will use this tool to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently.

Device: My Coach Connect

Clients will call in to the system approximately twice a week for a period of four months. The study will be conducted in two phases. There will be an initial pilot phase where we will seek to enroll approximately 15-20 patients and 2-3 providers. This phase will last approximately two months and the goal will be to assess feasibility and obtain feedback on the tool and surveys to optimize them for this setting. We will begin the main phase of the study approximately one month after the end of the first phase and in that study seek to recruit approximately 150 patients and 5-10 providers from the ROADS program. Clients enrolled in this main phase of the study will enroll for a period of four months.

Other Name: MCC

Eligibility

Ages Eligible for Study:	18 Years and older
Genders Eligible for Study:	Both
Accepts Healthy Volunteers:	No

Criteria

Inclusion Criteria:

Enrolled in the ROADS program
English speaking
Have a working telephone

Exclusion Criteria:

Must speak english

Contacts and Locations

Please refer to this study by its ClinicalTrials.gov identifier: NCT01749124

Locations

United States, California
ROADS (Recovery, Opportunity, And Developing Skills)
Long Beach, California, United States, 90706

Sponsors and Collaborators

RAND

National Institute of Mental Health (NIMH)

University of California, Los Angeles

Investigators

Principal Investigator:	Ken Wells, MD, MPH	RAND
Principal Investigator:	Armen Arevian, MD, PhD	University of California, Los Angeles

More Information

No publications provided

Responsible Party:	RAND
ClinicalTrials.gov Identifier:	NCT01749124 History of Changes
Other Study ID Numbers:	RHINO 2008-0132, P30MH082760
Study First Received:	December 11, 2012
Last Updated:	May 31, 2013
Health Authority:	United States: Federal Government

Keywords provided by RAND:

mental illness
depression
schizophrenia
bipolar disorder

IVR
automated
telephone

Additional relevant MeSH terms:

Mental Disorders
Bipolar Disorder
Depression
Depressive Disorder
Schizophrenia

Depressive Disorder, Major
Affective Disorders, Psychotic
Mood Disorders
Behavioral Symptoms
Schizophrenia and Disorders with Psychotic Features

ClinicalTrials.gov processed this record on June 18, 2013

My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness (MCC)