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An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

This study has been completed.
Sponsor:
Information provided by:
Taipei Medical University WanFang Hospital
ClinicalTrials.gov Identifier:
NCT00950560
First received: July 30, 2009
Last updated: April 22, 2011
Last verified: April 2011
History of Changes
  Purpose

The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).


Condition
Service Quality
Satisfaction

Study Type: Observational
Study Design: Observational Model: Case Control
Time Perspective: Cross-Sectional
Official Title: An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

Further study details as provided by Taipei Medical University WanFang Hospital:

Enrollment: 2
Study Start Date: June 2009
Study Completion Date: September 2009
Primary Completion Date: September 2009 (Final data collection date for primary outcome measure)
Groups/Cohorts
inpatient
outpatient
emergency patient

  Eligibility

Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   Yes
Sampling Method:   Probability Sample
Study Population

100 inpatient 100 outpatient 100 emergency patient

Criteria

Inclusion Criteria:

  • Patients who want to write our questionary.

Exclusion Criteria:

  • Patients who reject to write our questionary.
  Contacts and Locations
Please refer to this study by its ClinicalTrials.gov identifier: NCT00950560

Locations
Taiwan
Taipei Municipal Wan Fang Hospital
Taipei, Taiwan
Sponsors and Collaborators
Taipei Medical University WanFang Hospital
Investigators
Principal Investigator: Hui-Chih Wang, MD Taipei Medical University-Wan Fang Hospital
  More Information

No publications provided

Responsible Party: Institutional Review Board, Taipei Municipal Wan Fang Hospital
ClinicalTrials.gov Identifier: NCT00950560     History of Changes
Other Study ID Numbers: WanFangH98043
Study First Received: July 30, 2009
Last Updated: April 22, 2011
Health Authority: Taiwan: Institutional Review Board

ClinicalTrials.gov processed this record on May 19, 2013