Socioeconomic Profile and Patient Satisfaction Assessment

This study has been completed.
Sponsor:
Information provided by:
Fortaleza University
ClinicalTrials.gov Identifier:
NCT00690599
First received: May 30, 2008
Last updated: June 3, 2008
Last verified: May 2008
  Purpose

The aim of the study was to evaluate the socioeconomic patient's profile and their level of satisfaction in the general dental practice clinic. A cross-sectional quantitative study was accomplished with 80 patients assisted at the referred service. A solely-applied questionnaire was used regarding the following aspects: structure and environment, fear and anxiety, reliability, empathy and commitment, resolutivity and quality of the accomplished services. It was observed that the assisted patients' profile consisted predominantly of a female sample (71,2%), that completed the medium learning (31,2%) and/or that didn't finish the fundamental level (26,2%). Moreover 50% of them presented a family income of 1 to 2 minimum salaries and 41,2% were unemployed. As the quality of the rendered technical service, nearly 70% of the users considered it great, as well as the clinic's structure and environment. Regarding the satisfaction with to the received treatment, 76,2% of the interviewees gave the maximum score of 10 and 95% would recommend the attendance to others. It is concluded that the patients are satisfied with the clinical attendance accomplished by the students in the general practice dental clinic at UNIFOR, in what refers to its technical and functional quality.


Condition
Satisfaction
Dentist-Patient Relations

Study Type: Observational
Study Design: Time Perspective: Retrospective
Official Title: Socioeconomic Profile and Patient Satisfaction Assessment in an Academic Dental General Clinic

Resource links provided by NLM:


Further study details as provided by Fortaleza University:

Estimated Enrollment: 80
Study Start Date: April 2006
Study Completion Date: June 2006
Primary Completion Date: May 2006 (Final data collection date for primary outcome measure)
  Eligibility

Ages Eligible for Study:   18 Years to 70 Years
Genders Eligible for Study:   Both
Accepts Healthy Volunteers:   No
Sampling Method:   Probability Sample
Study Population

Patients assisted in the general dental practice clinic at UNIFOR Ceará - Brazil.

Criteria

Inclusion Criteria:

  • Patient registered in Academic of Information System (SIA),
  • Patient assisted in the general dental clinic,
  • To have 18 years or more or to be parents accompanied,
  • Agree with research participation.

Exclusion Criteria:

  • To be urgency patient,
  • To be the first day of attendance at clinic.
  Contacts and Locations
Choosing to participate in a study is an important personal decision. Talk with your doctor and family members or friends about deciding to join a study. To learn more about this study, you or your doctor may contact the study research staff using the Contacts provided below. For general information, see Learn About Clinical Studies.

Please refer to this study by its ClinicalTrials.gov identifier: NCT00690599

Locations
Brazil
Fortaleza University
Fortaleza, Ceará, Brazil, 60811-341
Sponsors and Collaborators
Fortaleza University
Investigators
Principal Investigator: Solange K Saito, PhD Fortaleza University
  More Information

Additional Information:
No publications provided

Responsible Party: Carlos Antonio Bruno da Silva/ Phd, Universidade de Fortaleza
ClinicalTrials.gov Identifier: NCT00690599     History of Changes
Other Study ID Numbers: 07-125
Study First Received: May 30, 2008
Last Updated: June 3, 2008
Health Authority: Brazil: National Committee of Ethics in Research

Keywords provided by Fortaleza University:
Patient satisfaction
Dentist-Patient relations
Answering services

ClinicalTrials.gov processed this record on October 21, 2014